Carco Group has made every effort to ensure the accuracy of the information contained herein, we regularly update product dates and specifications, this site should not be regarded as an infallible guide to our vehicles products and services, nor does it constitute an offer for the sale of any particular vehicle.
Carco Group – Data Privacy Notice
This data privacy policy explains how Carco Limited, trading as City Motors and S J Cook & Sons, uses and protects any personal data & information that it collects.
We will only obtain or process your personal data under a lawful basis, as detailed in the General Data Protection Regulation (GDPR), which may include us having a legitimate interest or your specific consent.
Information we collect about you
You will appreciate we may need to collect personal information such as name, postal/email addresses, contact numbers and identification documents when you purchase a vehicle or have expressed an interest for any goods and services we provide.
We may, also collect additional information when you voluntarily complete customer surveys, provide feedback and participate in competitions or website enquiries. Website usage information is collected via cookies and selected enquiry forms.
We collect visual and data via CCTV when you visit any of our premise’s calls are made to and from all our dealerships our recorded via our telephone systems.
How we use the information about you
We will manage your personal information in order to carry out our obligations arising from contracts relevant to the products and services you have requested from us, including for the following purposes:
- Administration of your account and contracts
- Keeping you informed of products and services
- Improving our services
- Personalised marketing promotions & offers
- Telephone Monitoring for Training and quality control
- CCTV footage safety of customer and staff, property and vehicles
We may share your information with credit reference agencies and other companies for use in credit decisions and for fraud protection.
Where we have a lawful basis we may contact you, together with our manufacturer partners* and nominated suppliers*, to ensure the ongoing safety and care of your vehicle and to ensure that any relevant policies are maintained during your ownership of your vehicle.
We cross check your data with DVLA to ensure accurate and timely communications can be made. We track email interaction to understand whether communications have reached you e.g. MOT reminders. We check driver and vehicle profiles, vehicle age, etc to help prioritise customer contact.
The information may be combined from other various data sources* to improve our services and deliver a more personalised experience for you. From time to time we, together with our manufacturer partners* and nominated suppliers*, will send relevant notices regarding new products and special offers for the replacement of your vehicle and or car care related products.
*A full list of our manufacturer partners, nominated suppliers and other data sources can be found by clicking on this link.
Security
The security of your data is of paramount importance to us and Carco Ltd is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have procedures in place to safeguard and secure the information we collect. We ensure any business or third party that we work with also has security protocols and policies in place to manage and record your data privacy preferences correctly and securely. We only share personal information with our business partners if we have your permission or are required by law to do so.
Your Rights - Access to your information and correction
Under the General Data Protection Regulation you have the right to request a copy of the information that we hold about you or to restrict the processing of your data.
You may change your mind at anytime and can request us to correct or remove any data you think is inaccurate.
Even if you have previously agreed for us to use your information for marketing purpose but now wish to change your preferences, please write or email to the contact details below. We will promptly correct any information found to be incorrect.
How to contact us
If you have any questions about our privacy policy or would like to request any information we hold about you, please contact us via:
email: GDPR@carcogroup.co.uk or write to us at: GDPR Officer, CARCO LTD, Pioneer Park, Whitby Road, Bristol, BS4 3QB
Changes to our privacy policy.
We will keep our privacy policy under regular review and will make the necessary updates.
Further Information
Questions about the interpretation or operation of this policy should be taken up in the first instance with the Data Compliance Team.
Any individual who considers that the Policy has not been followed in respect of personal data about themselves should also raise the matter with the Data Protection Officer.
Further information about the DPA and GDPR can also be found on the Information Commissioner’s Office (ICO website: - https://www.ico.org.uk/)
Copyright
All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Carco Ltd, or otherwise used by Carco Ltd as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Carco Ltd or the copyright holder.
You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.
Carco Ltd reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Carco Ltd reserves the right to monitor submissions to the site and to edit or reject any submissions.
Disclaimer
We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.
In no event will Carco Ltd be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.
Software disclaimer
The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Carco Ltd cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.
Trademarks
All names, images, logos identifying Carco Ltd are proprietary marks of Carco Ltd. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Carco Ltd does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.
External links
Carco Ltd does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. An external site that you visit by clicking through a link on this site is outside the control of Carco Ltd and you visit entirely at your own risk.
Cookies
This web site uses cookies in a number of ways which are as follows:
Aggregated Site Usage Statistics
Cookies may be placed on your computer, phone or other Internet device to provide us with aggregated data of the usage of this site and the mediums which are driving traffic to the site. The data gathered by these is aggregated and therefore your individual usage of this site cannot be attributed to you.
Essential Site Features
Cookies may be placed upon your computer, phone or other Internet device in order to provide essential site features such as allowing you to compare different cars in stock and complete enquiry forms quickly.
Complimentary Site Features
The site may also use Cookies for certain complimentary purposes such as showing you the car that you last looked at on the home page. All these functions are designed to improve your experience of using the site. If you don't want this site to place Cookies on your device you can disable these using your Internet Browser settings.
Jurisdiction
These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.
If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.
Carco Ltd reserves the right to change any of its terms and conditions at any time by posting changes online.
DP 03 – DP Notices, Website Version, Review Date: 01/05/22