City Motors Citroen x SignLive

City Motors Citroen has partnered with SignLive to offer customers the ability to communicate with our Citroen sales and aftersales teams using British Sign Language (BSL). 

SignLive is the leading British Sign Language (BSL) online video interpreting service.  SignLive's intuitive video relay service gives our customers the ability to communicate using British Sign Language completely free of charge. 

The  French car that speaks your language.  At Citroen we are inspired by our customers and our partnership with SignLive ensures we continue to be "The French Car that Speaks your Language" even if you are a BLS user. 

We are very proud to be the first manufacturer to offer this new level of customer service.  SignLive has made our dealership even more accessible and inclusive than ever before. 

SignLive is a Video Relay Service that allows deaf and hard of hearing people to connect with others through a phone or tablet for support via a live interpreter.  The service can be accessed easily through a web browser or the dedicated app service. There are two main functions of SignLive Video Relay Service (VRS) and Video Remote Interpreting (VRI)

Through VRS, users can press the "call" button on the SignLive app to connect with an interpreter who appears on screen to help relay conversations between the customer and our Citroen teams.  VRI works by using tablets inside the dealership, which staff can call an interpreter who can then communicate with the customers, or leave them a BSL voicemail.