Carco Ltd is a family run business in Bristol that has been established for over 90 years.
We work extremely hard to deliver good levels of customer service.
However, on the rare occasion something goes wrong, we want to try and resolve the situation. So, if you have a complaint, please get in touch with us by:
Our Customer Services Dept. will acknowledge your complaint within 48 hours and will aim to give you a full response within 5 working days.
If we are unable to resolve your concerns, we are accredited by The Motor Ombudsman’s Codes of Practice for Vehicle Sales and Service and Repair and are willing to engage with them if you want to take things further. You can find more information on The Motor Ombudsman, including how to make a complaint and the full Code of Practice booklets, at or you can call them on 0345 241 3008. Please ensure you complain to them within 12 months of receiving our final response.
If your complaint relates to the sale or terms of a finance product, you may have the right to complain to the Financial Ombudsman Service. You can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk or you can call them on 0800 023 4567. You must refer your complaint to them within 6 months of receiving our final response.
We want to accommodate the needs of all our customers so please let us know if there is anything that we can do to adapt the way we communicate with you.